Privacy Policy

Effective date: [DD/MM/YYYY]   |   Last updated: [DD/MM/YYYY]

This policy explains how ResaleX collects, uses, stores, shares, and protects personal information when you use our website, applications, and related services (collectively, the “Platform”).
1. About ResaleX

ResaleX is an online marketplace that enables individuals, companies, dealers, and professional sellers to advertise and discover used, old, refurbished, surplus, and second-hand products. ResaleX primarily provides technology that connects buyers and sellers. Unless expressly stated otherwise, we do not own, inspect, manufacture, stock, sell, deliver, or guarantee products listed by users.

2. Information We Collect
Account information
  • Name, mobile number, email address, password or authentication data
  • Profile photo, address, city, and account type
  • Company name, logo, business address, GSTIN, registration or verification information where required
Listings and communications
  • Product titles, descriptions, prices, condition, location, photographs, videos, and specifications
  • Buyer enquiries, seller responses, support messages, feedback, complaints, and reports
  • Information you choose to publish in your profile or listings
Technical and usage information
  • IP address, device, browser, operating system, device identifiers, login and session data
  • Pages viewed, searches, clicks, referring pages, cookies, crash logs, and diagnostic information
  • Approximate or precise location when you grant permission
3. How We Use Information
  • Create, verify, secure, and manage accounts
  • Publish and manage listings and connect buyers with sellers
  • Personalise search results and improve Platform functionality
  • Provide customer support and respond to complaints
  • Detect spam, fraud, prohibited listings, and security threats
  • Process paid services or payments where offered
  • Send essential account, transaction, and security messages
  • Send marketing communications where permitted or consented to
  • Comply with legal obligations and enforce our Terms and Conditions
4. Consent and Lawful Processing

We process personal information for lawful purposes and request consent where required. You may withdraw consent by using available account controls or contacting us. Withdrawal does not affect processing already completed lawfully, but some Platform features may no longer be available.

5. Public Information

Profiles, company information, product listings, photographs, descriptions, prices, locations, reviews, and other publicly submitted information may be visible to Platform visitors, registered users, and search engines. Never publish passwords, OTPs, banking details, Aadhaar numbers, identity documents, or other sensitive information in a public listing.

6. Cookies

We may use cookies, local storage, pixels, and similar technologies to keep users signed in, remember preferences, measure performance, prevent fraud, and provide relevant content. You can block or delete cookies in your browser, although some features may stop working correctly.

7. Sharing of Information

We may share information with other users as needed to facilitate enquiries; with hosting, analytics, payment, messaging, security, and support providers; with legal authorities when lawfully required; or during a merger, acquisition, restructuring, or business transfer. We may also disclose information to prevent fraud or protect users, the public, or our legal rights.

We do not sell personal information merely in exchange for money. If our practices change, we will update this policy and obtain consent where required.

8. Data Security

We use reasonable administrative, organisational, and technical safeguards against unauthorised access, misuse, alteration, disclosure, or destruction. No online service can guarantee complete security. Users are responsible for protecting their passwords, OTPs, devices, and account credentials.

9. Data Retention

We retain information only as long as reasonably necessary to provide services, maintain records, prevent fraud, resolve disputes, enforce agreements, and satisfy legal, accounting, or regulatory requirements. Information may then be deleted or anonymised, subject to applicable law.

10. Your Rights

Subject to applicable law, you may request access to a summary of your personal information, correction, updating, deletion of eligible information, withdrawal of consent, or grievance redressal. We may verify your identity before acting on a request.

11. Account Deletion

You may request account deletion through account settings, if available, or by emailing [support-email]. We may retain limited records where required for legal compliance, fraud prevention, dispute resolution, or the defence of legal claims.

12. Children’s Privacy

The Platform is not intended for a person who cannot legally enter into a binding agreement or provide valid consent. A minor may use the Platform only with the involvement and valid consent of a parent or lawful guardian where permitted by law.

13. Third-Party Services

The Platform may link to payment services, maps, social networks, delivery providers, or other third parties. Their own terms and privacy policies apply, and ResaleX is not responsible for their content, security, or practices.

14. Policy Updates

We may update this policy to reflect changes in our services, practices, or legal obligations. The revised version will display a new “Last updated” date, and we will provide additional notice where required.

15. Contact and Grievance Officer
Grievance Officer: [Full Name]
Legal Business Name: [Legal Business Name]
Address: [Complete Business Address]
Email: [grievance-email]
Phone: [Phone Number]
Working Hours: [Days and Timings]